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Norwegian Refugee Council

NRC and Gamoteca co-create four Technology Enhanced Collaborative Activities (TECAs) to increase job readiness for Syrian refugees in Jordan.

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. NRC delivers aid to more than 30 countries, including Jordan, where they provide refugees with shelter, education, youth activities and livelihood opportunities.

After fleeing to Jordan for safety, Syrian refugees found it difficult to reintegrate into the workforce — making it challenging to navigate the new chapter in their lives.


NRC decided to launch the "The Livelihoods Programme" to support these refugees and provide them with the skill development and knowledge base they require to successfully acquire jobs.  

Norwegian Refugee Council



Gamoteca facilitated human-centred design workshops to understand the needs of the end-users – the Syrian refugees.


Through in-depth interviews, focus group discussions and a thorough needs assessment, the key insight that emerged was that refugees wanted regular coaching and mentoring sessions with experts, to ensure they received personalised feedback they could apply to their job preparedness. 

Norwegian Refugee Council
Norwegian Refugee Council


The programme created four learning experiences on Gamoteca, focused on the following —

  1. Interview preparation

  2. Preparing for the job market

  3. Communication

  4. Entrepreneurship

Each refugee was paired with an expert trainer and went through practice-based activities to ensure their learning was applicable in the real world. The learning experiences have been used by more than 1200+ refugees in Jordan.  

Norwegian Refugee Council
Norwegian Refugee Council
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